At Climacool Store, we understand that timely and reliable delivery is crucial for your HVAC and pool projects. Whether you’re a professional installer, a DIY enthusiast, or a business owner, we strive to get your orders to you efficiently and securely, no matter where you are in the world. Our delivery options are designed to offer flexibility and value, ensuring you receive your high-quality products with confidence.
Shipping Options
We offer two main shipping methods to cater to your needs:
- Standard Shipping: For faster delivery, we use trusted carriers like DHL or FedEx. This option costs £12.95 and typically takes 10-15 days after dispatch. It’s ideal for urgent projects or when you need your equipment quickly.
- Free Shipping: For orders over £50, we provide free shipping via EMS. This economical option takes 15-25 days after dispatch, perfect for non-urgent orders or bulk purchases. Enjoy savings without compromising on service.
Processing and Delivery Times
We pride ourselves on swift order processing:
- Order Processing: 1-2 days. Our team works diligently to verify and pack your items with care, ensuring they meet our quality standards before shipment.
- Delivery Timeline: Once dispatched, standard shipping takes 10-15 days, while free shipping takes 15-25 days. These estimates include handling and transit time, but may vary slightly based on your location and customs procedures.
Note: We ship globally, excluding Asia and select remote regions due to logistical constraints. If you have questions about your area, feel free to contact us at [email protected].
Tracking Your Order
After your order is shipped, we provide a tracking number via email. This allows you to monitor your package’s journey in real-time, giving you peace of mind and full visibility until it arrives at your doorstep.
Returns and Refunds
If you’re not completely satisfied with your purchase, we offer a hassle-free return policy within 15 days of receipt. Please inspect your items upon arrival and contact us promptly for assistance. Our goal is to ensure your complete satisfaction with every order.
Why Choose Our Delivery Service?
Climacool Store is committed to providing a seamless delivery experience that matches the quality of our products:
- Reliability: Partnering with global carriers like DHL, FedEx, and EMS ensures your packages are handled professionally and delivered on time.
- Value-Driven: Our free shipping option for orders over £50 helps you save, while standard shipping offers speed for those in a hurry.
- Customer-Centric: We understand the importance of timely deliveries for your projects, whether you’re installing a heat pump or maintaining a pool. Our team is here to support you every step of the way.
Thank you for trusting Climacool Store for your HVAC and pool solutions. We’re dedicated to helping you stay cool, cozy, and in control with delivery that works as hard as you do.