FAQ

We specialise in high-quality HVAC and pool equipment including air conditioning systems, heat pumps, condensate pumps, refrigeration tools, pool cleaning equipment, copper piping, insulation, thermostats, controllers, and various accessories from leading brands like Daikin and Fujitsu.

Yes, we offer both residential and commercial-grade equipment. Our “Commercial – Industrial” category specifically contains products designed for heavier usage and larger-scale applications.

Yes, each product page includes detailed specifications. If you need additional information, our customer service team can assist you with specific technical queries.

You can create an account during the checkout process by providing your email address and creating a password. Having an account allows you to track orders and save your preferences for future purchases.

Order modifications may be possible if your order hasn’t yet been processed. Please contact us immediately at [email protected] with your order number and requested changes.

Yes, we take data security seriously. Your personal and payment information is encrypted and processed through secure systems.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Your card will be charged when your order is processed and prepared for shipment, typically within 1-2 business days of placing your order.

Currently, we do not offer financing options directly, but you may use your credit card or PayPal credit if available through those providers.

We ship globally to most countries, excluding Asia and select remote regions due to logistical constraints.

We offer two shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)

Orders are typically processed within 1-2 business days before shipment.

Once your order is shipped, we’ll email you a tracking number that allows you to monitor your package’s journey in real-time.

No, we require a physical address for delivery as our carriers cannot deliver to PO boxes.

We offer a hassle-free return policy within 15 days of receipt. Items must be unused and in original packaging with all tags attached.

Please contact us at [email protected] with your order number and reason for return. We’ll provide instructions for returning items.

Refunds are processed within 5-10 business days after we receive and inspect the returned items. The timing of credit appearing in your account depends on your financial institution.

For health and safety reasons, certain items like opened cleaning chemicals and oils cannot be returned unless defective.

Yes, most products include manufacturer warranties. Please check individual product pages for specific warranty information.

Please contact us immediately at [email protected] with your order number, product details, and description of the issue. We’ll guide you through the warranty claim or replacement process.

While we can provide basic guidance, we always recommend consulting with a qualified HVAC professional for installation to ensure safety and proper function.