Privacy Policy

Last Updated: 15 May 2024

Welcome to Climacool Store (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hvacprimeshop.com or make a purchase from us.

By accessing our website and using our services, you consent to the practices described in this Privacy Policy. We primarily serve professional HVAC technicians, commercial contractors, and DIY enthusiasts globally (excluding Asia and certain remote areas).

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected through your use of our website:

Personal Information:

• Contact details (name, email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely by our payment partners)
• Purchase history and preferences
• Communications with our customer service team

Automatically Collected Information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, referring URLs)
• Cookies and similar tracking technologies (see Section 6 for details)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for HVAC and pool equipment
• To provide customer support and respond to your inquiries
• To improve our website, products, and services
• To send you technical information, updates, and security alerts
• To prevent fraud and enhance the security of our website
• To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Payment Processors: We share payment information with certified partners (Visa, MasterCard, JCB, PayPal) to process transactions securely.
• Shipping Providers: We share delivery information with logistics companies to fulfill your orders.
• Service Providers: We engage trusted third parties to perform functions on our behalf (website hosting, data analysis, marketing).
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• All data is stored on secure servers with limited access
• Our checkout process uses SSL encryption to protect your information during transmission
• We are PCI-DSS compliant and do not store your full payment details on our servers
• We regularly review and update our security practices to address new threats

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we work diligently to protect your data.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request information about the personal data we hold about you.
• Correction: You can request correction of inaccurate or incomplete data.
• Deletion: You can request deletion of your personal data, subject to legal obligations.
• Objection: You can object to certain processing activities, such as direct marketing.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days, in compliance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart functionality)
• Analytical Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. International Data Transfers

As we serve customers globally (excluding Asia and certain remote areas), your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us