Last Updated: 15 May 2024

Welcome to Climacool Store! These Terms and Conditions govern your use of our website hvacprimeshop.com and your purchases of our professional-grade HVAC and pool equipment. By accessing our site and making a purchase, you agree to be bound by these terms.

At Climacool Store, we value our customers – from professional technicians and contractors to knowledgeable DIY enthusiasts. These terms are designed to create a transparent, fair, and secure shopping experience for all.

1. Website Usage

Our website is designed to provide comprehensive information about our specialized HVAC and pool products. You agree to use our site for lawful purposes only and not to:

  • Misuse site content or product information
  • Attempt to gain unauthorized access to our systems
  • Disrupt the functionality of our website
  • Use our site to engage in fraudulent activities

We reserve the right to restrict access to our website for anyone violating these terms.

2. Product Information

Climacool Store specializes in professional-grade equipment including:

  • Air Conditioning Systems and Heat Pumps
  • Refrigeration Tools and Equipment
  • Condensate Pumps and Accessories
  • Pool Heating and Cleaning Systems
  • HVAC Components and Accessories

We make every effort to accurately display our products, including their descriptions, specifications, and pricing. However, occasional errors may occur, and we reserve the right to correct any inaccuracies.

Important Note: Some products require professional installation and expertise. By purchasing technical equipment from our store, you acknowledge that proper installation and maintenance are your responsibility.

3. Ordering and Payment Terms

Placing Orders

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We will send you an order confirmation email once your order is received. This confirmation represents our acceptance of your order and formation of a contract.

Pricing and Payment

All prices are listed in British Pounds (£) and include VAT where applicable. We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order placement. If we cannot process your payment, we may cancel your order.

Order Processing

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

4. Shipping and Delivery

We ship to most regions worldwide, excluding parts of Asia and some remote locations. We offer two shipping options:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Delivery times are estimates and may be affected by factors beyond our control, including customs processing.

Once your order is dispatched, you will receive a tracking number to monitor your shipment.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. Please review our returns policy:

Eligibility

You may return most new, unopened, and unused items within 15 days of delivery. Items must be in original packaging with all tags, manuals, and accessories.

Final Sale Items: For health, safety, and hygiene reasons, the following cannot be returned:

  • Cleaning Chemicals & Oils
  • Refrigeration Tools
  • Opened or Used electrical components
  • Copper Pipe & Insulation that has been cut or measured
  • Opened Fitting Kits

Return Process

To initiate a return:

  1. Contact us within 15 days of delivery at [email protected] with your order number and reason for return
  2. We will provide a Return Merchandise Authorization (RMA) number and instructions
  3. Securely package the item(s) in original packaging with a copy of your order confirmation and RMA number
  4. Ship to the address we provide using a trackable method

Refunds

After we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method. Original shipping fees are non-refundable for returns based on change of mind.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us immediately at [email protected]. We will arrange a replacement and provide a pre-paid return label.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Climacool Store or our suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our site without our express written permission.

7. Liability Limitations

Climacool Store provides products for professional and knowledgeable DIY use. We are not liable for:

  • Improper installation, maintenance, or use of products
  • Consequential damages arising from product use
  • Delivery delays beyond our reasonable control
  • Minor variations in product specifications from descriptions on our site

Our total liability for any claim related to your use of our site or products is limited to the purchase price of the products in question.

8. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our site after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: 66 Holyhead Rd, Bangor, GB CH1Z 5XS

Thank you for choosing Climacool Store as your partner in HVAC and pool solutions. We appreciate your business and are committed to providing you with professional-grade equipment and exceptional service.

The Climacool Store Team